No-shows
An unfilled slot cannot be resold after the fact. Reminders with easy rescheduling, and a waitlist that gets messaged the moment a cancellation lands, recover most of it.
Where the money usually goes
These are the leaks I find most often in this kind of business. Not all four will apply to you. Usually two of them do, and usually nobody has measured either.
Booking friction
Every step between wanting an appointment and having one loses a percentage. Booking straight into a real calendar beats “we’ll call you back to arrange a time.”
Clients who stop rebooking
People do not cancel, they just stop. A gentle reactivation motion at the point where someone is overdue is the cheapest revenue in this kind of business.
Intake forms filled in at reception
Anything collected before arrival is time the appointment gets back, and it is the same form either way.
How it works
One free call. I look at how work actually moves through your business, tell you where it is leaking and roughly what that is worth, and give you an honest answer about whether it is worth fixing. If the maths does not work, I will say so on the call.
If it does, projects are scoped and priced up front — no hourly meter — and what gets built is handed over working and owned by you. Plenty of businesses do one project and are set. See what I build and what it has done.
Other kinds of business: Home services · Contractors & trades · Professional services · Field service & fleets · Online & digital businesses
Find your leak. Keep the money.
One free call. I'll tell you where your business is losing money or time, and whether it's worth fixing.