These are the leaks I find most often in this kind of business. Not all four will apply to you. Usually two of them do, and usually nobody has measured either.
Calls arrive while your crew is under a sink. They go to voicemail, most people do not leave one, and they call the next company on the list. An automatic text back within seconds keeps the conversation alive without anyone answering the phone.
Most quotes that never close were never followed up more than once, because it is nobody’s job and there is no list. A sequence that follows up on its own, and stops the instant they reply, recovers work you already paid to generate.
Nobody home, gate locked, dog out, area not cleared. A reminder the day before that says what they need to do prevents the trip that produces no revenue and one unhappy customer.
Reviews are how home service customers choose. Most businesses ask nobody, or ask whenever it occurs to them. Timed automatic requests to customers who were clearly happy compound over years.
One free call. I look at how work actually moves through your business, tell you where it is leaking and roughly what that is worth, and give you an honest answer about whether it is worth fixing. If the maths does not work, I will say so on the call.
If it does, projects are scoped and priced up front — no hourly meter — and what gets built is handed over working and owned by you. Plenty of businesses do one project and are set. See what I build and what it has done.
Other kinds of business: Contractors & trades · Professional services · Field service & fleets · Appointment businesses · Online & digital businesses
One free call. I'll tell you where your business is losing money or time, and whether it's worth fixing.