Intake that takes three rounds
Every additional request for information costs a day and some patience. One well-designed intake that collects everything at once shortens the start of every engagement.
Where the money usually goes
These are the leaks I find most often in this kind of business. Not all four will apply to you. Usually two of them do, and usually nobody has measured either.
Knowledge that lives in one person
The partner who knows why a client is handled a certain way is a single point of failure. Writing it down is the difference between a firm and a set of individual practices.
Renewals and deadlines nobody is watching
Recurring dates — renewals, filings, reviews — handled by memory eventually get missed. They are the easiest thing in the business to automate and among the most expensive to forget.
Clients who drift away quietly
Nobody fires a professional services firm. They just stop calling. Scheduled check-ins and a reactivation motion catch that before it becomes a lost account.
How it works
One free call. I look at how work actually moves through your business, tell you where it is leaking and roughly what that is worth, and give you an honest answer about whether it is worth fixing. If the maths does not work, I will say so on the call.
If it does, projects are scoped and priced up front — no hourly meter — and what gets built is handed over working and owned by you. Plenty of businesses do one project and are set. See what I build and what it has done.
Other kinds of business: Home services · Contractors & trades · Field service & fleets · Appointment businesses · Online & digital businesses
Find your leak. Keep the money.
One free call. I'll tell you where your business is losing money or time, and whether it's worth fixing.